Types of Shipping, Returns and Warranties
1. Types of Shipping
REBELBLOOD is aware of the importance of logistics and has various types of shipping, to suit the convenience and habits of its customers. Committed delivery deadlines include administrative and preparation process, including the installation of the Queen and Traveller custom models:
i) Same day delivery (Same Day) .- The user purchases and has their sunglasses on the same day of the purchase. REBELBLOOD offers it in part of Spain (Mainland) . Its price is 8.75 €.
Serviced Hours : Due to its demand, it is available from 0:00h until 10:45h. After hours, there are other forms of shipping.
ii) Standard delivery .- the user purchases and has their sunglasses within the next 24-48 hours. The price of shipping is € 6.50 for destinations in Spain (Mainland) and Portugal.
iii) Morning and afternoon time zone delivery.- the user chooses the time zone delivery within 24-48 hours after the purchase: in the morning (8: 00-14: 00h) or afternoon (14:00 -20: 00h) for the order shipment. It costs € 7.50 for destinations in Spain (Mainland).
iv) Balearic Islands.- The standard delivery time is 48-72 hours after the purchase, and it is priced at € 8.50
v) Canary Islands, Ceuta and Melilla: The delivery time is 72 hours after the purchase, and it is priced at € 9.50, which does not include possible customs charges on arrival, which will be charged to the customer.
vi) International Shipping. See attached table transits and prices
2. Warranty of shipping refund of the amount due to delay
REBELBLOOD commitment to its customers guarantees the tracking and delivery on the contracted terms. In cases where the shipment delivered implies an unjustified delay, REBELBLOOD refunds the shipping amount.
The guarantee extends to all services contracted for any delivery in Spain (Mainland) and Portugal. This guarantee does not include shipments with non mainland destinations (Balearic Islands, Canary Islands, Ceuta and Melilla) and other international destinations, due to the greater uncertainty in the air and customs traffic.
3. Tracking the shipping status
Our customers can track their purchase. To do this, make sure you have the number of shipping or tracking, which was provided to them in the same e-mail of purchase confirmation. Customer may:
i) Contact REBELBLOOD to be informed of the status of your shipment.
ii) Access our website, www.rebelbloodco.com, at "monitoring posts". Once the customer enters the tracking number, they can check the shipping status and corresponding traffic.
REBELBLOOD will contact the customer if there is any incident in the delivery process: absent consignee, wrong address, etc., to arrange a second delivery, and to fulfil with the guaranteed delivery time.
4. Return of defective products
For any product with a manufacturing defect, REBELBLOOD must carry out with the repair, replacement, price reduction or termination of the contract, and all these steps will be free for the consumer and user. REBELBLOOD liable for any lack of conformity which becomes apparent within a period of two years from delivery. The user must inform the seller of the lack of conformity within two months after he has knowledge of it.
The return process comprises: i) User email to firstname.lastname@example.org, including order number or shipping, and a description or photograph of the defective product, ii) REBELBLOOD will do the rest, coordination of collection, any refund costs and the shipping of a new product identical to the defective one iii) in case there were not any stocks left of the product, REBELBLOOD will return the total amount within a maximum period of 7 days.
5. Right of Withdrawal
In accordance with Law 3/2014, of March 27, the user has recognized the right of withdrawal. That law guarantees the user's authority to return the purchased product within 14 calendar days of purchase, for no reason, and to refund within 7 days. In this case, the user must include the sunglasses in perfect condition, and with the original components (case, cloth bag, user manual and stickers), and the information on the attached form. If any of these components is missing or damaged through use REBELBLOOD could depreciate the value of the product.
5.1.Withdrawal form model (email or letter)
Cross-Selling Rebellis Company SL
Carretera Collblanc 165, ESC B, 3-1. 08906 Hospitalet de Llobregat
Hereby I inform you that I give up my contract for the purchase of sunglasses:
Address or delivery address previously used for the shipment
Order number or order date or date of receipt
Customer Signature (if the form is submitted in paper)
6. Additional guarantees REBELBLOOD
REBELBLOOD establishes additional guarantees, to better defend the interests of the user, and the trust as a Brand.
1) Refund shipping in case of delay. The guarantee extends to all services contracted for delivery in Spain (Mainland) and Portugal.
2) Free shipping on certain amounts of purchase.- The purchases above 45 € in Spain and Portugal have the 24-48 free standard shipping. This promotion does not apply to other types of shipments.